okpl's Privacy Policy
Your personal information is of the utmost importance to us. okpl keeps every piece of your data secure through SSL encryption and strict data protection measures.
Introduction
okpl ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We always place the privacy of our users ("you" or "member") as our top priority. This privacy policy describes how we collect, use, store, and protect your personal information.
By using okpl's website or services, you are considered to have agreed to the terms described in this privacy policy. We recommend that you read this policy carefully and contact us with any questions.
This policy applies in conjunction with our Terms & Conditions and Responsible Gaming policy.
The Information We Collect
1 Types and Methods of Data Collection
1.1 Information You Provide Directly
When registering an account or using our services on okpl, you voluntarily provide the following information:
- Full name and date of birth
- Active email address
- Mobile phone number
- Residential address
- National ID card or similar identity document details (for identity verification)
- Financial transaction details such as bKash, Nagad, Rocket, Upay, or bank account information
1.2 Automatically Collected Information
When you use our platform, certain information may be collected automatically:
- Device information (device type, operating system, browser)
- IP address and network information
- Session duration and pages visited
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases, information may be received from trusted third parties for the purpose of identity verification or fraud prevention. In such cases, the relevant third party's own privacy policy applies.
Purpose of Using Your Information
2 How We Use Your Information
okpl uses your personal information only for the following legitimate purposes:
2.1 Account Management and Service Delivery
Your information is used to create and manage your account, verify your identity, process deposits and withdrawals, and provide uninterrupted gaming services.
2.2 Security and Fraud Prevention
We analyse collected information to detect and prevent unauthorized access, financial fraud, money laundering, and other illegal activities.
2.3 Customer Support and Communication
Your contact details are used to resolve your issues and send necessary information through our 24/7 live chat and email support services.
2.4 Ensuring Responsible Gaming
Information is used to monitor your gaming behaviour, identify potentially problematic gaming patterns, and provide assistance when needed.
2.5 Platform Development
Aggregated and anonymised data may be analysed to further improve the user experience, develop new features, and enhance platform performance.
2.6 Legal Compliance
Information may be used where necessary to comply with applicable laws, regulations, and directives from regulatory authorities.
Information Sharing and Disclosure
3 Policy on Sharing Information with Third Parties
okpl does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in certain specific circumstances:
3.1 Service Provider Partners
Information may be shared on a limited basis with trusted partners for payment processing, identity verification, technology services, and customer support. These partners may only use the information for the specific purpose of delivering those services and are bound by strict confidentiality agreements.
3.2 Legal Requirements
Information may be disclosed in compliance with the law in response to a court order, legal process, or legitimate request from a government authority.
3.3 Fraud Prevention
Information may be shared with authorised third parties as part of Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
3.4 Business Transfer
In the event of a merger, acquisition, or any other business restructuring, user information may be transferred. You will be notified in advance in such cases.
Important okpl will not disclose your personal information to third parties for any reason other than the circumstances described above.
Data Security Measures
4 Our Data Protection Technologies and Methods
okpl follows the highest industry standards to protect your information. Our security measures include:
- SSL/TLS Encryption: All data transmitted on our platform is protected by 256-bit SSL encryption.
- Secure Data Storage: All personal information is stored in encrypted databases and only authorised staff have access.
- Two-Factor Authentication: A two-step verification process is used to protect your account.
- Regular Security Audits: Our technology infrastructure undergoes regular security testing.
- Least-Privilege Access Policy: Staff are given access only to the information required for their specific role.
- Firewall & Intrusion Detection: Advanced firewalls and 24/7 monitoring systems remain active at all times.
While we are committed to ensuring the highest level of security, no transmission of information over the internet can be guaranteed to be completely secure. You are responsible for keeping your password confidential and for not remaining logged in on devices you do not need.
Cookie Policy
5 Cookies and Similar Technologies
okpl uses cookies and similar tracking technologies to improve the experience of website users.
5.1 Types of Cookies
- Essential Cookies: Essential for ensuring the core functions of the platform and maintaining secure sessions. These cookies cannot be disabled.
- Performance Cookies: Help us understand which pages of our website are visited most frequently and improve performance.
- Functional Cookies: Used to remember your preferences and settings, making future visits more convenient.
5.2 Cookie Controls
You can refuse to accept cookies by changing your browser settings. Please note, however, that disabling cookies may limit access to some features of the platform.
Data Retention Period
6 Data Retention Policy
okpl retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- All relevant information is retained for as long as your account remains active.
- Even after an account is closed, transaction records may be retained for a specified period to fulfil legal obligations.
- In the event of legal claims, disputes, or investigations, relevant information will be retained for as long as necessary.
- Once the retention period ends, information is securely deleted or anonymised.
Your Rights and Controls
7 User Rights Regarding Their Information
As a registered member of okpl, you have the following rights:
7.1 Right to Access
You may request details of the information we hold about you at any time.
7.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be updated or corrected.
7.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information ("right to be forgotten"). However, it may not be possible to delete all information if there are legal obligations in place.
7.4 Right to Object to Processing
You may object to the processing of your information for specific reasons. Such objections will be evaluated and appropriate action will be taken.
7.5 Right to Lodge a Complaint
If you believe we have violated your privacy, please contact us directly. We take every complaint seriously.
Please Note To exercise any of the rights listed above, please contact us through the channels described below.
Protection of Minors
8 Privacy Protection for Minors
okpl is a platform for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is followed at the time of registration. If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and the collected information will be deleted.
If you suspect that a minor is using our platform, please contact us.
Policy Changes and Updates
9 Privacy Policy Amendment Process
okpl reserves the right to update this privacy policy as needed. If any significant changes are made:
- The "Last Updated" date on this page will be changed.
- A notification may be sent to your registered email address for significant changes.
- Continued use of the platform after changes are made will be considered as acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about the latest policy.
Contact Us
10 Privacy-Related Contact
For any questions, comments, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, you can contact us through the following channels:
Live Chat: 24/7 direct support
Email: [email protected]
Support Language: Bengali and English
We aim to review and respond to every request as quickly as possible.